Stephen Sumner (Managing Director of TYV Consulting, Philadelphia USA)
"Geoff really understands CRM by putting the customer at the centre of all discussions regardless of channel. How you deliver your Customer service promise can be the clear decider between success or failure. If you really want to put the customer at the centre of everything you do, and not just talk about it please do yourself a favour and talk to BlueDucks."

Sarah Jukes (Senior Project Lead, Integration Programme at Britannia/CFS)
"Joined my team a critical time in the programme when we were under significant time pressures. Hit the ground running, quickly engaging with many stakeholders who had some significant differences in opinion, but achieved clarity and commitment to the chosen approach. Thanks for everything on Merger Day!"

Colin Gray (Managing Director, DDC OS)
"A very thorough approach when asked to review our contact centre offering. His recommendations were a real catalyst for change and his open, honest, straight-talking, yet respectful approach was much appreciated."

Bernard Rowen (MD, GMATL)
"Quickly assimilated multiple and complex requirements, developing a very professional working relationship with all involved. Provides clear concise advice to facilitate positive operational cost effective change, with improved customer experience. Won't hesitate to utilise the skills and experience of BlueDucks in the future"

Paul Slocombe (Managing Director, the Co-operative Clothing Company)
"Hit the ground running with a unique, focused approach. A wealth of great ideas with a real passion to help us focus our business."

Sam Holden (Head of Supplementary Sales, Otto UK)
"If your business needs to improve service whilst remaining customer centric, reduce costs to increase margin and profitability and get the buy-in from the people, then I recommend BlueDucks"

Ann-Marie Stagg (Head of Insurance Services, CFS and Chair of the CCMA)
"A passion for and a history of customer-centric delivery"

Kenny Wilson (Contact Centre Change Director, Littlewoods ShopDirect Group)
"Commercially astute, pragmatic call centre change specialist. Highly driven and leads teams effectively in executing change"

Richard King (Founding Partner, Tom Peters UK)
"Courage to challenge, to manage complex change and a real passion for people"

Carl Woolfenden (Programme Lead, Co-Operative Financial Services Change Division)
"Pragmatic yet customer focused, with operational knowledge. Has a clear understanding of the financial services sector and brings a wealth of experience to the table."